Getting to know your VoIP System: One Feature at a Time Feature 5 – Call Queues for Office VoIP Phone Systems Also called: Automatic Call Distribution or ACD What are Call Queues for VoIP? Call queues automatically place incoming calls in a virtual waiting line when no one is available, or if a staff member is busy on another call. Once a staff member becomes available, the next queued call will be sent to them.
Welcome to Steadfast’s series on getting the most out of your Business VoIP Telephone System Our customers always ask us a lot of great questions about what they can do with their VoIP telephone system. Often, they’ll have a specific question about how to do perform a function that their old telephone system could do. Let me first reassure you that your new VoIP system is capable of doing everything your old PBX could, and even more! Your system already includes the best VoIP and Telephony features available. These features are easy to use and can save you a lot of time. But to make things even easier, and because we want to help you get the most out of your Voice over IP system, we are going to be introducing you to a new feature –every week!
Getting to know your VoIP System: One Feature at a Time What is Call Park for VoIP phone systems? The Call Park feature (also known as system hold) enables you to answer a call on one VoIP phone and continue the call on another IP phone: which can be located at another office location, or anywhere else in the world! It’s especially a great feature for small businesses and medium businesses.
So you’ve decided to implement VoIP for your business? That’s great! You’re getting ahead of the game and getting ahead of your competitors. Stepping your business up to VoIP can actually be pretty simple. Read on for some tips on how to make the switch simple. But first, let me tell you about about an interesting psychological study. This study may actually change how you think about all of your future decision making.
We take it for granted that when we pick up our phone, it will work. Somehow, it manages to get its power. I mean, you’ve probably never had to put batteries into your desk or wall phone before (with a few small exceptions). How then, is your phone powered? In the days of old copper telephone lines, phones would receive their power directly through the line itself. At the local telephone office, 48 volts DC would be sent down the lines. Then when the phone rang, about 90 volts AC would be superimposed over the DC. Once answered, the voltage drop significantly below the original 48 volts. That’s the old technology, but how does it differ from that of VoIP? Read on to find out.
VoIP means being able to work at home during bad weather Last Tuesday, the Northeast prepared itself for, what was expected to be, a huge blizzard. Okay, so it turned out not to be as bad as we had anticipated (at least in New York City). Nonetheless, many businesses closed their offices on Tuesday, but they didn’t close their business. You read right. Businesses equipped with VoIP can have their employees be productive –right from their own homes!
Faxing technology certainly isn’t new. You might be wondering why the fax machine is even a topic for discussion in today’s world. It’s not that alternatives to the fax have yet to be invented. We have email and we even have faxes that can be sent and received via your computer. However, plenty of businesses in NYC rely on faxes –for anything from accepting a take-out food, or catering, order –to being able to send medical documents in compliance with HIPAA regulations.
So you run a small business in New York, and are considering switching over to VoIP. You’ve heard that it’s a low-cost solution to traditional landline-based phone systems. Maybe you’ve even started to do a little research online about different providers. While the information can all seem a little overwhelming, it helps to focus on some of VoIP’s coolest features to keep everything in perspective. As you consider making the switch, check out these prominent elements of most VoIP systems.
So you’re interested in switching over to VoIP. Maybe your legacy phone system just isn’t cutting it any more, or perhaps you’re starting a new business in New York, and looking for enterprise phone features at a fraction of the cost and infrastructure. No matter your needs, VoIP is a great option for any company that wants a robust phone system without the traditional charges from the telephone company.
To explain PBX (Private Branch Exchange) technology, it might help to go back in time. You’ve probably seen the image of – or had first-hand experience with – the old-fashioned telephone operator answering phones in front of a large board, and manually plugging lines into different switches to connect the calls. This was the original PBX. Today’s systems essentially perform the same task without the need of manual switching.