Example 3: VoIP Time Conditions

Example 3: Possible Time Conditions arrangement for company with two locations.

If your business is already using VoIP, you probably know that it has lots of useful features to make your business run more smoothly. Have you heard of this one? The feature is called Time Conditions, if you’re not using it, I suggest you try it out and see what it can do for your business. We live in a world where our workloads keep increasing, but the amount of time we have in which to complete them, has stayed the same. Rest assured, your VoIP system can help you, and it’s well equipped to do so – with features like Time Conditions.

In a few words, Time Conditions is a feature, which allows you to specify what your VoIP system should do with your incoming phone calls; depending on a predetermined schedule you set. Time Conditions is a very flexible feature, as I’ll demonstrate through the following examples. These are only a few of the many possibilities for Time Conditions.

Example 1: Let’s say that your business operates from 9:00am to 5:00pm. By utilizing Time Conditions you can arrange something as simple as having your calls go straight to voicemail when you’re unavailable – during lunch, or after business hours. If you would prefer, you could have your calls ring right at your co-worker’s VoIP telephone instead.

Example 2: Leaving the office, but staying available to your customers for just a little longer. How about utilizing Time Conditions to forward your calls to your mobile phone between 5:00pm and 8:00pm. After 8:00pm calls can be forwarded to your VoIP systems voicemail. This would be particularly useful if your company is located on the East Coast, but your West Coast customers need to be able to reach you until 5:00pm PST (8:00pm EST).

Example 3: You have a company with two locations. In the accompanying illustration, which builds upon example 2, such an application of Time Conditions is depicted.

Example 4: Your business requires that someone is reachable 24-hours-a-day. Let me posit that this example pertains to a medical practice. While the medical practice may close at 5:00pm, patients must still be able to reach their doctor in an emergency. Relying on voicemail alone, even with voicemail to email enabled, isn’t always good enough. By utilizing the VoIP Automated Attendant feature, a simple menu can be implemented to instruct the patient to “press 1 to leave a non-emergency message in the general mailbox to be attended to by a staff member the next business day”, or “press 2 if you cannot wait until the next business day, and you need to speak to the doctor now”. This way the doctor will only receive the emergency calls after-hours. Using VoIP Time Conditions the doctor will have the choice to answer or send the calls to voicemail. With Time Conditions, you can even schedule a different doctor each night to be on call. Since Time Conditions can be programmed with an event or exception, up to a year in advance, you can make sure that you won’t be disturbed by forwarded calls during your vacation time or that Thanksgiving dinner.

We want to know what you think about the VoIP Time Conditions feature!

If you already use Time Conditions on your VoIP system, how have you been using it? What do you like best about it?

Even if you are not yet on a VoIP system, how would you use Time Conditions to benefit your company?

You can write your comment in the box below.