Welcome to Steadfast’s series on getting the most out of your Business VoIP Telephone System Our customers always ask us a lot of great questions about what they can do with their VoIP telephone system. Often, they’ll have a specific question about how to do perform a function that their old telephone system could do. Let me first reassure you that your new VoIP system is capable of doing everything your old PBX could, and even more! Your system already includes the best VoIP and Telephony features available. These features are easy to use and can save you a lot of time. But to make things even easier, and because we want to help you get the most out of your Voice over IP system, we are going to be introducing you to a new feature –every week!
Getting to know your VoIP System: One Feature at a Time What is Call Park for VoIP phone systems? The Call Park feature (also known as system hold) enables you to answer a call on one VoIP phone and continue the call on another IP phone: which can be located at another office location, or anywhere else in the world! It’s especially a great feature for small businesses and medium businesses.
Getting to know your VoIP System: One Feature at a Time What is the VoIP paging feature? The paging feature allows you to use your IP phone to make public announcements to individuals or groups of people. Paging announcements can be heard through individual Voice over IP phones or through your overhead public address speakers. The page feature is easily implemented through a cloud (hosted) phone system for businesses and it is commonly used with the park feature, which we discussed last week.
Getting to know your VoIP System: One Feature at a Time Automated Attendant Also called: Virtual Receptionist, Auto Receptionist, Auto Attendant, or AA. What is the VoIP Automated Attendant feature? The Voice over IP (VoIP) Automated Attendant can be thought of as a virtual operator. When someone calls a company, the auto attendant answers with a greeting menu and then the caller selects the option they want. A common form of this greeting is: “Thank you for calling Company, Inc. If you know your party’s extension, you may enter it now. For sales, press 1, for support, press 2…”?
Getting to know your VoIP System: One Feature at a Time Ring Groups Also called: “call groups” and “hunt groups”. What are VoIP Ring Groups for business VoIP phone service? Ring Groups take incoming calls and automatically forward them to multiple extensions –which can either ring simultaneously, or in a sequence.
Getting to know your VoIP System: One Feature at a Time Feature 5 – Call Queues for Office VoIP Phone Systems Also called: Automatic Call Distribution or ACD What are Call Queues for VoIP? Call queues automatically place incoming calls in a virtual waiting line when no one is available, or if a staff member is busy on another call. Once a staff member becomes available, the next queued call will be sent to them.
Getting to know your VoIP System: One Feature at a Time Feature 6 – VoIP Call Forwarding Also called: “call diversion” or “call continuity”. What is Call Forwarding for VoIP? Call forwarding lets a user send calls to: another extension, ring group or voicemail. Calls can also be forwarded to a phone not on the system such as a mobile phone. A user can easily turn call forwarding on and off –or, it can be done automatically.