Dr. Alan Ganz is the Chief Technology Officer at August Ninth Analyses.  He received his Bachelors degree from CCNY and his Masters and PhD degrees from Columbia University, all in Physics.   August Ninth Analyses (ANA) is a different kind of automation provider.  Its technology is do it yourself (DIY). Even inexperienced users can install, operate and maintain a full-range Control & Analysis system for manufacturing batches.   Of course, even the most adept do-it-yourselfers often need a helping hand.  Realizing this need ANA developed a novel method to deliver assistance in the most efficient way imaginable.  Instead of sending an expert out to the field, ANA provided a tool that allows them to participate remotely at the user’s site.  Unsurprisingly, they discovered that this portable, Cloud-based data gathering kit, now called TripSaver, is useful for anyone needing to connect experts with problems – instantly and efficiently.  TripSaver is not video conferencing, which is people-centric; it is remote participation, with expert attention directed to objects.  The portable kit opens a window to the world of machines, buildings, processes and products.  Expertise rather than experts is what moves globally.  A big plus is that by reducing the need for travel, TripSaver saves money and reduces CO2 emissions.