Welcome to Part 3 in our series about migrating your business over to VoIP. (Last week, we took a break for our April Fools’ article). In Part 2, I gave an overview of some of the options available for Business VoIP. This week, we’ll go over things you should consider before switching to VoIP.
Before You Continue:
If you haven’t yet done so, your network should be evaluated to ensure that the cabling is adequate to handle VoIP. You can read: Is your Internet Connection Affecting your VoIP Call Quality? for some tips on how you can do a quick internet quality/VoIP readiness check for FREE. The tests, listed in that link, will let you know whether your current internet connection is suitable, or if you should upgrade. Also, it’s a good idea to research which internet options are available where your office is located (this knowledge could save you a lot of time later on).
These are Some of the Key Considerations to Think About Before Switching to VoIP:
1. How many VoIP phones will you need for your office?
2. Are all of the phones located in the same office? Or are they across multiple locations?
3. What is the network cabling layout? Will you need to have new network jacks wired in?
4. What features do you need?
VoIP has many options and features which can be customized, including to make your new VoIP system function similarly to your current system. Such customization permits the system to adapt to your way of working, rather than you having to adapt to it.
You can learn more about features here: 12 VoIP Features that Can Help Your Medical Practice Maintain Homeostasis and also Three VoIP Features That May Surprise You.
You can, of course, consult with your soon-to-be provider to determine which features are applicable to your business.
What are the Workflows of your Business Like?
Every industry has a different way of operating. VoIP can be customized in a way that makes sense for your business and increases your overall efficiency.
For example, a technical support call center can have incoming calls distributed among service agents. The mode of distribution can be set up in a number of ways; depending on what your business’ workflows are like.
With that said, it’s a good idea to consider where you’ll want your incoming calls to go. Should your incoming calls go through an auto attendant (when the customer calls, they are greeted by a menu and then they can select the department or individual with whom they need to speak)? Or should your incoming calls go to a live person immediately?
These are just a couple of scenarios. You’ll be able to work with your VoIP system provider to assess your needs and develop individualized solutions. I think you’ll be quite amazed by how much flexibility VoIP permits. A good provider will be there to advise you about what is available so that your VoIP system can be customized to enhance your operations.
One more thing to think about: Who will be the first person you call after switching to VoIP?
If you would like to learn more about things to think about before switching to VoIP, or additional options, you can call us at: (855) 783-2332 (toll-free) or (212) 290-2736 and one of our staff members will be glad to assist you.