Getting to know your VoIP System: One Feature at a Time Ring Groups Also called: “call groups” and “hunt groups”. What are VoIP Ring Groups for business VoIP phone service? Ring Groups take incoming calls and automatically forward them to multiple extensions –which can either ring simultaneously, or in a sequence.
Getting to know your VoIP System: One Feature at a Time Automated Attendant Also called: Virtual Receptionist, Auto Receptionist, Auto Attendant, or AA. What is the VoIP Automated Attendant feature? The Voice over IP (VoIP) Automated Attendant can be thought of as a virtual operator. When someone calls a company, the auto attendant answers with a greeting menu and then the caller selects the option they want. A common form of this greeting is: “Thank you for calling Company, Inc. If you know your party’s extension, you may enter it now. For sales, press 1, for support, press 2…”?
Getting to know your VoIP System: One Feature at a Time What is the VoIP paging feature? The paging feature allows you to use your IP phone to make public announcements to individuals or groups of people. Paging announcements can be heard through individual Voice over IP phones or through your overhead public address speakers. The page feature is easily implemented through a cloud (hosted) phone system for businesses and it is commonly used with the park feature, which we discussed last week.
As of 2011, the number of VoIP subscribers was estimated to be 178 million, and that number was only expected to grow. While more and more businesses in Westchester (among other cities) are switching to VoIP, many people may not be familiar with some of the internet-based phone system’s top features. Clearly the big benefit is savings. But did you know that the best hosted PBX Westchester services can also augment your office security and provide detailed data reports?