Call quality is important. We’ve all been on phone calls where we’ve had to ask the other person to repeat themselves because we couldn’t hear them.  It’s frustrating when you pay for a service and don’t get what you expect.  Sometimes, this just happens due to internet traffic, but other times, your quality is intentionally compromised and someone makes money off of doing so!  That’s just infuriating! What I’m talking about are calls sent over “grey routes”