VOIP services have been around for years and are becoming increasingly popular because they are a great way to make business communications easier. Whether you make cold calls or talk to customers, chances are you are using VOIP services. However, if you are unsure if the VOIP services you have been using are any good, you can check out some of the pros and cons of VOIP services.

Here are six signs it’s time to switch to a better VoIP service:

1. Dropped Calls and Overall Bad Quality

A VoIP service provider is a company that provides VoIP services to businesses and organizations. VoIP services allow businesses to make voice and video calls over the internet. VoIP service providers offer various services, including VoIP phone service, call center, and conference calling. VoIP service providers also offer a variety of features, including call waiting, call forwarding and voicemail.

2. Complaining Customers

Many businesses receive customer complaints, but not all of these complaints are because of the quality of the services. Sometimes, businesses receive complaints because their customer service is not available. If your VoIP service is not meeting your customers’ needs, you may need to switch to a better VoIP service to save your customer base.

3. Dead Zone

It is often noticed that communication systems fail at some locations. Not because they don’t have the infrastructure but because they are not connected to the master node in the network. This usually happens with networks that have an obsolete infrastructure. This lack of network upgrades may push you into a dead zone. This may even become worse if you are meant to work from home. If you often find yourself in a dead zone, it might be time to change your VoIP services.

4. Security Issues

If you are using VoIP services from a provider who has not upgraded their network security, you may need to find a new provider. Cyberattacks are becoming increasingly common, so it is important to have up-to-date security protocols to protect sensitive data and communications.

5. Elevating Rates

When looking for a VoIP service provider, the cost of calls is one of the most important factors. The overall cost of the service should be compared to the services offered to determine if it is a good value. Additionally, reading user reviews before signing up for a service is important to understand what others think of the provider.

6. Frustrated Employees

The traditional way of making phone calls can often lead to crossed connections. This can frustrate your employees, especially if the calls keep dropping. One of the reasons this happens is a lack of available bandwidth. If you see a decline in your employees’ performance, you may need to switch VoIP services.


If you’re experiencing any of the six telltale signs listed above, switching to a better VoIP service might be time. A quality VoIP service can save you time and money while providing the necessary features to stay connected. So before you decide to stick with your current VoIP service, consider the alternatives. You might be surprised at just how much you can save by switching to a better provider.

Steadfast Telecommunications, Inc. has been fulfilling the telephone systems needs of businesses in the New York, New Jersey, and Westchester Metropolitan area with reliable, feature-rich systems for over thirty years. We believe that a telephone system should complement your workflow rather than force you to conform to its capabilities. With clientele represented across nearly every industry, you can be confident that together, we can design and install the right telecom system for your organization. Our experience and know-how make Steadfast the go to company for your VoIP Telephone system. Call and speak to one of our friendly representatives for a free quote, and see how we can revolutionize your phone systems today.