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Don’t Let Your Business Become Victim to Phone Hackers

Jeremy — Mon, 06 Jan 2014 13:19:56 +0000

Did you know that some hackers and scammers target telephone systems? Phone hackers are very good at what they do, and in just a few hours, you could be held liable for thousands of dollars worth of fraudulent charges. In 2009, a Boston business owner was given a bill for nearly $900,000; just this past May, a St. Louis based real estate agent received a bill for around $600,000. As a result of all of the the recent system hackings (like Snapchat, last week; Target, last month) people have security on their minds. Read on to learn about hacked telephone systems and what you can do to protect yourself and your business from phone hackers. Ways Phone Hackers Can Exploit Improperly Secured VoIP Systems: Call Forwarding Using easily available software, vulnerable phone systems are detected. The systems are hacked into — often by having the software rapidly test out passwords until the correct one is discovered. This works, because people often do not change the default password, or they use a simple one like “1234” Finally, the hacked system is programmed to forward calls to a premium-rate number (ex: foreign country, satellite phone, toll number…). Voice Mail This can sometimes be done by guessing people’s voicemail passwords. After the phone hacker discovers the user’s voicemail password, the phone hacker calls and leaves a voicemail with a premium-rate number as a “call back” number. They’ll then log in to the person’s voicemail and initiate the call back, which ends up being routed to the premium-rate number. Note: Other methods and schemes for exploiting VoIP, do exist. The aforementioned are just a couple that are more common. How Does the Phone Hacker Profit? […]

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This VoIP Feature Could Improve The Way You Do Business.

Jeremy — Mon, 18 Nov 2013 13:20:13 +0000

If your business is already using VoIP, you probably know that it has lots of useful features to make your business run more smoothly. Have you heard of this one? The feature is called Time Conditions, if you’re not using it, I suggest you try it out and see what it can do for your business. We live in a world where our workloads keep increasing, but the amount of time we have in which to complete them, has stayed the same. Rest assured, your VoIP system can help you, and it’s well equipped to do so – with features like Time Conditions. In a few words, Time Conditions is a feature, which allows you to specify what your VoIP system should do with your incoming phone calls; depending on a predetermined schedule you set. Time Conditions is a very flexible feature, as I’ll demonstrate through the following examples. These are only a few of the many possibilities for Time Conditions. Example 1: Let’s say that your business operates from 9:00am to 5:00pm. By utilizing Time Conditions you can arrange something as simple as having your calls go straight to voicemail when you’re unavailable – during lunch, or after business hours. If you would prefer, you could have your calls ring right at your co-worker’s VoIP telephone instead. Example 2: Leaving the office, but staying available to your customers for just a little longer. How about utilizing Time Conditions to forward your calls to your mobile phone between 5:00pm and 8:00pm. After 8:00pm calls can be forwarded to your VoIP systems voicemail. This would be particularly useful if your company is located on the East Coast, but your West Coast customers need to be able […]

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