MOS Score | Fax With VoIP | Steadfast Telecommunications https://www.steadfasttelecom.com/tag/mos-score/ New Yorks white glove business phone systems provider. Wed, 30 Apr 2014 02:57:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.7 https://www.steadfasttelecom.com/wp-content/uploads/2015/11/favicon.png MOS Score | Fax With VoIP | Steadfast Telecommunications https://www.steadfasttelecom.com/tag/mos-score/ 32 32 Is your Internet Connection Affecting your VoIP Call Quality? https://www.steadfasttelecom.com/internet-connection-affecting-voip-call-quality/ https://www.steadfasttelecom.com/internet-connection-affecting-voip-call-quality/#respond Mon, 24 Feb 2014 15:50:26 +0000 https://steadfasttelecom.com/blog/?p=460 You may have the best VoIP provider in the world, but the actual call quality of your service is ultimately dependent on your internet connection; the internet connection of the recipient. A poor internet connection is often the reason for experiencing issues with your VoIP service (like poor call quality).  Read on and I’ll tell you about a simple and FREE way to test your connection and what you can do to fix any problems. Here’s the test which can help you find out if VoIP is likely to work well on your internet connection, or not.  Keep in mind, internet connection quality can change at different times and for various reasons (ex: many computers being simultaneously used at the office). How to run the test: Visualware VoIP Quality Test 1. Choose your Country 2. Choose your State 3. For “choose test type”, pick “VoIP” 4. You’ll probably need to give Java permission to run 5. Choose G.711 (64 Kbps) as your Codec Understanding your results: After a little bit, you’ll end up with 3 metrics which can give you a good idea of the overall call quality you can expect: Jitter, Packet Loss and MOS Score. Jitter should be less than 30ms for decent call quality. Packet loss should be as close to 0% as possible. MOS Score should be higher than 3.5 (approx cell phone call quality). What is Jitter, Packet Loss and a MOS Score? Jitter – A measure of the time interval between packets as they reach their destination. A low jitter indicates a relatively steady stream of data packets. Packet Loss – Data, including VoIP transmission, are sent over the internet in the form of packets.  Packet loss is when […]

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