Don’t Travel on Grey Routes

Jeremy — Tue, 18 Feb 2014 14:15:42 +0000

Call quality is important. We’ve all been on phone calls where we’ve had to ask the other person to repeat themselves because we couldn’t hear them. It’s frustrating when you pay for a service and don’t get what you expect. Sometimes, this just happens due to internet traffic, but other times, your quality is intentionally compromised and someone makes money off of doing so! That’s just infuriating! What I’m talking about are calls sent over “grey routes” Before I explain, keep in mind that when your call goes over grey routes, it is the telephone equivalent of paying full price for a diluted product (ex: paying for premium gasoline and receiving regular). In a normal international phone call, you have something like this: 1. A VoIP Call is placed from a US number. 2. The call travels over the internet and ends up at a gateway in the destination country. 3. From the gateway, the call gets transferred to the local telephone network. 4. The call is received and the caller ID indicates an International Number. In an international phone call, over grey routes, you have something more like this: 1. A VoIP Call is placed from a US number. 2. The call travels over the internet and is directed to an illegal gateway. 3. From this gateway, the call is then routed to the PSTN (Public Switched Telephone Network), and the call appears to be a local call. Why? Grey routes are designed to make the destination telephone company think that the call is a local one, and not an international one. This is done to avoid higher taxes and so that the interconnect partner only pays the destination telephone company […]

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Increase Your Productivity and Take Control With Call Blocking (Blacklisting)

Steadfast Telecommunications — Mon, 11 Nov 2013 13:07:35 +0000

A business VoIP system offers incredible, cutting-edge, features that empower you with unparalleled control over your phone service. One such feature is blacklist, also known as “call blocking.” You already know that productivity is crucial for your business. Telemarketing and robocalls: 1) Waste your valuable time 2) Are frustrating 3) They detract your attention away from those who matter the most – your customers. Therefore, blacklisting (call blocking) is just one of the many indispensable features, offered by VoIP, for your business. You may be thinking: why do I need to have call blocking, isn’t there a National Do Not Call Registry? The answer is yes. However, the registry only applies to home and cellphone numbers; businesses are not protected. The VoIP blacklist feature is rather simple, yet very flexible. With blacklisting, you can create your own “Do Not Call Registry”. This dynamic list can grow with your business. New numbers can always be added. Blacklisting even gives you the ability to control what happens when a blocked number is used to call your business. Some of these options are: having the system automatically reject the blacklisted number, sending the caller to voice mail, routing the call to a specific extension, or even a recorded message of your choice. The blacklist feature is powerful, flexible, and simple. It gives your business back the time which unwanted calls previously took away. Steadfast’s mission is to exceed your expectations. Based on your caller ID, we can arrange for you to work with the same service representative each time you call. You can be confident in Steadfast to work with you to make getting the most out of your VOIP system easy and one less thing to worry about. In […]

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Don’t Travel on Grey Routes

Increase Your Productivity and Take Control With Call Blocking (Blacklisting)