Customer Experiences | New York Phone Systems Provider https://www.steadfasttelecom.com/category/customerexperiences/ New Yorks white glove business phone systems provider. Tue, 09 Jan 2024 07:50:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.steadfasttelecom.com/wp-content/uploads/2015/11/favicon.png Customer Experiences | New York Phone Systems Provider https://www.steadfasttelecom.com/category/customerexperiences/ 32 32 Get Peace of Mind by Choosing the Right VoIP Provider Like TripSaver did https://www.steadfasttelecom.com/get-peace-mind-choosing-right-voip-provider-like-tripsaver/ https://www.steadfasttelecom.com/get-peace-mind-choosing-right-voip-provider-like-tripsaver/#respond Mon, 09 Dec 2013 13:12:30 +0000 https://steadfasttelecom.com/blog/?p=215 Dr. Alan Ganz is the Chief Technology Officer at August Ninth Analyses.  He received his Bachelors degree from CCNY and his Masters and PhD degrees from Columbia University, all in Physics.   August Ninth Analyses (ANA) is a different kind of automation provider.  Its technology is do it yourself (DIY). Even inexperienced users can install, operate and maintain a full-range Control & Analysis system for manufacturing batches.   Of course, even the most adept do-it-yourselfers often need a helping hand.  Realizing this need ANA developed a novel method to deliver assistance in the most efficient way imaginable.  Instead of sending an expert out to the field, ANA provided a tool that allows them to participate remotely at the user’s site.  Unsurprisingly, they discovered that this portable, Cloud-based data gathering kit, now called TripSaver, is useful for anyone needing to connect experts with problems – instantly and efficiently.  TripSaver is not video conferencing, which is people-centric; it is remote participation, with expert attention directed to objects.  The portable kit opens a window to the world of machines, buildings, processes and products.  Expertise rather than experts is what moves globally.  A big plus is that by reducing the need for travel, TripSaver saves money and reduces CO2 emissions. “Don’t be fooled by all the sophisticated video and measurement capabilities,.TripSaver is  also about people,”, says Dr. Alan Ganz, the inventor of TripSaver.  “People, interactively solving problems together in real-time, bond as a team.”   Henry Weber, President of ANA, has insisted on the need for consistent clear audio communication as the foundation for effective real-time interaction.  Henry explains, “Cell phones don’t always work where the problems are, and several VoIP providers, previously tested, proved inconsistent.  A product that is meant […]

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]]> https://www.steadfasttelecom.com/get-peace-mind-choosing-right-voip-provider-like-tripsaver/feed/ 0 VoIP Phone Systems Rock! https://www.steadfasttelecom.com/voip-phone-systems-rock/ https://www.steadfasttelecom.com/voip-phone-systems-rock/#respond Thu, 24 Oct 2013 20:55:13 +0000 https://steadfasttelecom.com/blog/?p=11 ProAudioStar is the premiere supplier for DJ gear and audio equipment in the US. They are based in Brooklyn and have everything a music lover will ever need to create awesome live performances, produce their next record, or just practice their skills at unbeatable prices. Their industry savvy staff is on the phone 6 days a week hooking up customers from around the world with great deals, and answering questions. ProAudioStars’ fearless leader and founder Ron Wolf told us “70% of my business comes from phone orders.” That is why he requires 100% uptime when it comes to his phone system. Steadfast was not ProAudioStar’s first experience with VoIP. “We used a larger company in the past but didn’t get the attention or speed we would have liked in resolving our issues so we chose not to expand with them” Ron elected to work with Steadfast for the personal care and attention. “I opted to go with the smaller business model vs. a larger company for the personal care.” Needless to say he accomplished that goal with Steadfast. Just like ProAudioStar, Steadfast has a live person answering calls and helping customers right away. ProAudioStar did not have to alter the way they do business to work with their VoIP phone system. “We tried the auto-attendant setup. My guys and my customers don’t like it. Everyone just pushes 0 or yells operator and gets frustrated.” As a business owner, Ron gives this advice to others in the market for a new phone system. “At the end of the day I don’t want to think about the phones. They should just work… no business owner should be thinking about their phones. They should be running their company.” […]

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